Frequently Asked Questions (FAQs) at Sashe House
All our bags and clutches are crafted from high-quality materials including premium leather, durable fabrics, and exquisite embellishments to ensure both style and longevity.
You can place an order directly through our website by selecting your desired product, adding it to your cart, and proceeding through our secure checkout process.
We accept a variety of payment methods including major credit cards, debit cards, and secure online payment platforms. Detailed information is available at checkout.
Once your order has been shipped, you will receive an email with tracking information. You can also track your order by logging into your account on our website.
We offer a limited window to change or cancel orders. If you need to make a change, please contact us immediately at sashehouse@gmail.com.
These products are not eligible for return. Exchanges are allowed only for items of the same value.
We offer worldwide shipping. Shipping within India is free, while international orders will include applicable shipping charges.
Each product comes with care instructions tailored to the material and design of the item. Generally, we recommend keeping your bag in a dust bag when not in use and cleaning it with a soft, dry cloth.
Currently, all Sashe House products are available exclusively online. We are considering opening physical stores and will notify our customers when this happens.
Our customer service team is available from 10 a.m. to 6 p.m., Monday to Saturday. You can contact us at sashehouse@gmail.com for any queries or assistance.
Our website is encrypted with SSL technology, and all payments are processed through secure gateways to ensure the safety of your personal information.
We stand behind the quality of our products and offer a warranty against manufacturing defects. Details of the warranty period and coverage are available on our product pages and warranty information section.