FAQs
Frequently Asked Questions (FAQs) at Sashe House
What materials are used in Sashe House bags and clutches?
All our bags and clutches are crafted from high-quality materials including premium leather, durable fabrics, and exquisite embellishments to ensure both style and longevity.
How can I place an order?
You can place an order directly through our website by selecting your desired product, adding it to your cart, and proceeding through our secure checkout process.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards, debit cards, and secure online payment platforms. Detailed information is available at checkout.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can also track your order by logging into your account on our website.
Can I change or cancel my order once it's been placed?
We offer a limited window to change or cancel orders. If you need to make a change, please contact us immediately at sashehouse@gmail.com.
What is your return policy?
We accept returns within 30 days of receipt. Items must be in their original condition and packaging. For more details, please refer to our return policy on our website.
Do you ship internationally?
Currently, we ship only within India. We plan to expand our shipping options in the future and will update our website accordingly.
How do I care for my Sashe House bag or clutch?
Each product comes with care instructions tailored to the material and design of the item. Generally, we recommend keeping your bag in a dust bag when not in use and cleaning it with a soft, dry cloth.
Are there any physical stores where I can view products?
Currently, all Sashe House products are available exclusively online. We are considering opening physical stores and will notify our customers when this happens.
How do I contact customer service?
Our customer service team is available from 10 a.m. to 6 p.m., Monday to Saturday. You can contact us at sashehouse@gmail.com for any queries or assistance.
How secure is shopping on thesashehouse.com?
Our website is encrypted with SSL technology, and all payments are processed through secure gateways to ensure the safety of your personal information.
Do you offer any warranties or guarantees on your products?
We stand behind the quality of our products and offer a warranty against manufacturing defects. Details of the warranty period and coverage are available on our product pages and warranty information section.
